Effective date: 18 September 2026
Privacy Policy
A clear, plain-language explanation of how Bites & Bowl collects, uses, shares, and protects personal information from website visitors and guests at our Auckland restaurant and physical gaming floor.
Introduction and Scope
Welcome to Bites & Bowl
Bites & Bowl respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard information when you visit our website or dine at our restaurant and physical gaming floor.
Bites & Bowl is a physical restaurant located at 22 High Street, Auckland, New Zealand. The venue includes a land-based gaming floor with poker, roulette, and blackjack. This policy applies to all visitors to our website and guests at our venue.
- Name: Bites & Bowl
- Address: 22 High Street, Auckland, New Zealand
- Phone: +64 9 442 66 22
- Email: [email protected]
Who This Policy Applies To
This policy applies to all individuals who interact with Bites & Bowl, including website visitors, diners, reservation holders, and guests of the physical gaming floor.
- It covers personal information collected through our website, phone, email, and in-person interactions.
- It does not apply to third-party websites linked from our site.
Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when making a reservation, contacting us, or visiting our venue.
- Name, phone number, email address, and any dietary requirements or special requests.
- Reservation details including date, time, party size, and occasion.
- Messages sent via contact forms or email.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information through cookies and similar technologies.
- IP address, browser type, device type, operating system, and pages visited.
- Referring website, time and date of visit, and approximate location based on IP.
- We do not collect precise geolocation data.
Information from Venue Visits
If you visit our physical gaming floor, we may collect additional information required by law for age verification and responsible gaming practices.
- Government-issued identification details (e.g., driver licence or passport) may be checked and recorded in a secure log.
- We do not collect financial information for gaming; all transactions are in-person and cash-based.
- CCTV footage may be captured in public areas of the venue for security purposes.
How We Use Your Information
Primary Uses
We use your personal information to provide and improve our services, communicate with you, and comply with legal obligations.
- Processing and managing table reservations and group bookings.
- Responding to enquiries and providing customer support.
- Sending confirmation emails and important updates about your booking.
- Improving our website and services based on usage patterns.
- Complying with New Zealand laws, including age verification for the gaming floor.
Marketing Communications
With your consent, we may send you promotional emails about special events, new menus, or offers. You can opt out at any time using the unsubscribe link in any email or by contacting us. We do not sell or rent your personal information to third parties for marketing.
Data Retention and Security
Retention Periods
We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law.
- Reservation data is typically kept for 12 months after the booking date.
- Gaming floor identification logs are kept for the period required by New Zealand gambling regulations.
- CCTV footage is retained for up to 30 days unless required for an investigation.
Security Measures
We implement reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction.
- Encryption of data in transit and at rest where applicable.
- Access controls and staff training on privacy obligations.
- Regular review of security practices.
Your Rights and Choices
Access and Correction
Under the New Zealand Privacy Act 2020, you have the right to request access to and correction of your personal information held by us.
- You can request a copy of your personal information by contacting us.
- If you believe any information is inaccurate, you can ask us to correct it.
- We will respond to requests within 20 working days as required by law.
Other Rights
You may also have the right to object to certain processing, request deletion of your information, or lodge a complaint with the Office of the Privacy Commissioner. To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your privacy rights.
Children's Privacy
Our Approach
Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. The physical gaming floor is restricted to individuals aged 20 and over, in accordance with New Zealand law. If we become aware that we have collected personal information from a child without parental consent, we will delete it promptly.
Changes to This Policy
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.
- The effective date at the top of this page indicates the most recent revision.
- We will notify you of material changes by posting the updated policy on this page.
- Your continued use of our website after changes constitutes acceptance of the revised policy.
Contact Us
Privacy Enquiries
If you have any questions or concerns about this privacy policy or our data practices, please contact us using the details below.
- Email: [email protected]
- Phone: +64 9 442 66 22
- Address: 22 High Street, Auckland, New Zealand
- We aim to respond to all privacy enquiries within 5 working days.